--- title: "Billing" description: "Manage your subscription and billing" --- > Documentation Index > Fetch the complete documentation index at: https://docs.firearmcart.com/llms.txt > Use this file to discover all available pages before exploring further. # Billing Manage your FirearmCart subscription, update payment methods, and view your invoices. --- Billing is available to the store owner and Administrators. Members don't have access. --- ## Your Subscription ### Viewing Your Plan Open the profile menu (your avatar, top right) and choose **Billing** to see: - Your current plan and price - Your product and distributor allowances - Your distributor sync window - Your next billing date - Subscription status The billing page is organised into tabs: **Overview**, **Change Plan**, **Addons**, **Payment Methods**, and **Invoices**. ### Distributor Sync Window Each plan syncs your connected distributor catalogs (inventory and pricing) on a set cadence: - **Starter** — every 12 hours - **Growth** — every 6 hours - **Pro** — hourly Higher plans keep your catalog fresher between syncs. --- ## Subscription Plans ### Available Plans | Plan | Products | Distributor sync | |------|----------|------------------| | **Starter** | 1,000 | Every 12 hours | | **Growth** | 5,000 | Every 6 hours | | **Pro** | Unlimited | Hourly | > **Pricing** is not listed here because it changes. The current price of every > plan, addon and transaction fee is shown on the **Change Plan** and **Addons** > tabs of your billing page, which is always the authoritative figure for your > store. ### What's Included | Feature | Starter | Growth | Pro | |---------|---------|--------|-----| | **Products** | 1,000 | 5,000 | Unlimited | | **Active dropshippers** | 2 | 4 | Unlimited | | **Distributor sync** | Every 12h | Every 6h | Hourly | | **Team members** | Unlimited | Unlimited | Unlimited | | **Transaction fee** | Per sale | Lower per sale | Lowest per sale | | **Free SSL certificate** | Yes | Yes | Yes | | **FFL checkout support** | Yes | Yes | Yes | | **All plugins available** | Yes | Yes | Yes | | **Marketplace feeds** | — | Yes | Yes | | **Enhanced shipment tracking** | — | — | Yes | | **API & webhooks access** | — | — | Yes | | **Support** | Email (48h) | Priority email (24h) | Priority (4h) | > **Legacy pricing:** If you subscribed before the current prices took effect, you keep your original price for as long as you stay on that plan. Switching plans moves you to current pricing and can't be undone. --- ## Addons The **Addons** tab lets you add individual capabilities to any plan instead of upgrading: | Addon | What it does | |-------|--------------| | **Unlimited Products** | Removes your plan's product cap | | **API & Webhooks Access** | Unlocks the REST API and outbound webhooks | | **Marketplace Feeds** | Publishes your catalog to marketplace and comparison-shopping feeds | | **Hourly Catalog Sync** | Syncs distributor inventory and pricing every hour | | **+2 Dropshipper Slots** | Two additional dropshipper distributors beyond your plan limit | | **Enhanced Shipment Tracking** | Live carrier tracking plus in-transit, out-for-delivery, and delivered events | Current pricing for each addon is shown on the **Addons** tab. If you later move to a plan that already includes an addon, that addon is superseded and you're credited for the unused portion. --- ## Changing Your Plan ### Upgrading To move to a higher plan: 1. Go to **Billing** 2. Click the **Change Plan** tab 3. Select the plan you want 4. Confirm the upgrade You'll be charged a prorated amount for the rest of your billing period, based on the days remaining. ### Downgrading To move to a lower plan: 1. Go to **Billing** 2. Click the **Change Plan** tab 3. Select the plan you want 4. Confirm the downgrade You aren't charged anything at the time of the downgrade — the lower price applies from your next invoice. Your plan's limits (products, dropshippers, and sync window) change as soon as you confirm, so make sure you're within the lower plan's allowances first. > **Note:** You can't change plans while your subscription is past due, suspended, or scheduled for cancellation. Bring billing current first. --- ## Payment Methods ### Adding a Card 1. Go to **Billing** 2. Click the **Payment Methods** tab 3. Click **Add Payment Method** 4. Enter your card details 5. Save Your first saved card automatically becomes the default. ### Accepted Cards - Visa - Mastercard - American Express - Discover ### Setting Your Default Card If you have multiple cards: 1. Go to **Billing** 2. Click the **Payment Methods** tab 3. Find the card you want to use 4. Click **Set as Default** ### Removing a Card 1. Go to **Billing** 2. Click the **Payment Methods** tab 3. Find the card you want to remove 4. Click **Delete** > **Note:** You must always have at least one payment method on file. If you only have one card, add the replacement first — the delete option won't appear until you have a second. Deleting your default card promotes another card to default automatically. --- ## Invoices ### Viewing Your Invoices 1. Go to **Billing** 2. Click the **Invoices** tab 3. See all your past invoices Invoices cover your plan, any addons, and the transaction fees for the sales in that period. Each invoice shows: - Invoice number - Date - Amount - Status (Paid, Failed, Pending) ### Invoice Statuses | Status | Meaning | |--------|---------| | **Paid** | Payment successful | | **Pending** | Payment processing | | **Failed** | Payment didn't go through | --- ## Failed Payments ### What Happens If your payment fails: 1. You'll see a notice on the billing page 2. Your account is marked **Past Due** and a 3-day grace period starts 3. FirearmCart retries the charge roughly every 24 hours 4. After 3 failed attempts, or once the grace period ends, the subscription is **Suspended** While suspended, your storefront is replaced with a password page that shoppers can't unlock, and the dashboard redirects you to Billing. Billing and Support stay reachable so you can fix it. ### Fixing a Failed Payment 1. Go to **Billing** 2. Make sure you have a valid payment method 3. Click **Retry Payment** ### Common Reasons for Failure - Card expired - Insufficient funds - Card declined by bank If your card keeps failing, try adding a different card. --- ## Cancelling Your Subscription ### How to Cancel 1. Go to **Billing** 2. Click **Cancel Subscription** 3. Confirm cancellation ### What Happens After Cancelling - You keep access until the end of your billing period - After that, your storefront is replaced with a password page that shoppers can't unlock - Your addons end and your plugins are deactivated - Distributor catalog syncs stop - Your data is retained and you can resubscribe ### Reactivating If you cancelled but want to come back: 1. Go to **Billing** 2. Click **Resume Subscription** 3. Your subscription continues Resuming before your cancellation date simply clears the scheduled cancellation. If your subscription already lapsed, resuming starts a new billing period and restores the addons and plugins that were switched off. --- ## Common Questions ### Why was I charged a different amount? If you upgraded mid-month, you're charged a prorated amount for the remaining days in your billing period. ### Can I get a refund? Contact support through a support ticket to discuss refund requests. ### Can I sync my distributor catalog more often? Sync frequency is set by your plan — Starter every 12 hours, Growth every 6 hours, and Pro hourly. Upgrade to a higher plan for a tighter sync window, or add the **Hourly Catalog Sync** addon to any plan. ### My payment keeps failing - Check that your card hasn't expired - Make sure you have sufficient funds - Try a different card - Contact your bank if the issue persists --- ## Related Documentation - [Team Members](/account/team-members) - Managing team access - [Getting Started](/getting-started) - Initial setup Source: https://docs.firearmcart.com/account/billing/index.mdx