Allow customers to create accounts and access order history, manage addresses, and set their preferred FFL dealer — all with a simple one-time code login. No passwords required.
Features
| Feature | Description |
|---|---|
| Passwordless login | Customers sign in with a 6-digit one-time code sent to their email |
| Order history | View recent orders with their date, status, and total |
| Profile management | Update name, phone number, and marketing preferences |
| Address book | Save multiple addresses and choose a default |
| FFL dealer selection | Set a preferred FFL dealer for firearms purchases |
Enabling Customer Accounts
- Navigate to Settings > General
- Find the Customer Accounts card
- Toggle Enable customer accounts on
- Click Save Settings
Note: When enabled, a “Sign In” or “Account” link appears in your storefront navigation (depending on your theme).
How Login Works
Customer accounts use one-time passcode (OTP) authentication — no passwords to remember or reset.
Login Flow
- Customer clicks the account link on your storefront to reach the Sign in page
- Customer enters their email address and clicks Continue
- A 6-digit verification code is sent to their email
- Customer enters the code and clicks Verify (or uses Resend code if it never arrived)
- They’re signed in and redirected to their account dashboard — or straight back to checkout if that is where they came from
Security Details
| Detail | Value |
|---|---|
| Code length | 6 digits |
| Code expiration | 10 minutes |
| Max verification attempts | 5 per code |
| Rate limit | 5 codes per hour per email |
| Session duration | 30 days |
Tip: If a customer doesn’t have an account yet, one is automatically created when they first verify their email.
Customer Account Features
Order History
The Order History card lists the customer’s 20 most recent orders, showing:
- Order number
- Order date
- Order status
- Order total
Profile Management
Customers can update their profile information:
| Field | Description |
|---|---|
| First name | Customer’s first name |
| Last name | Customer’s last name |
| Phone | Contact phone number |
| Subscribe to marketing emails | Opt in or out of marketing communications |
The email address is fixed — it is the identity the customer signs in with.
Address Book
Customers can manage multiple addresses from the Addresses card:
- Add addresses with + Add address
- Edit existing addresses
- Delete addresses
- Tick Set as default address to make one the default
Each saved address serves as both a shipping and a billing address, and the default flag applies to both at once — there is no separate default shipping and default billing on the storefront.
Tip: The first address added is automatically set as the default.
FFL Dealer Selection
The Preferred FFL Dealer section is added to the account page automatically when customer accounts are enabled. Customers can:
- Search for FFL dealers by name (at least 3 characters) or by 5-digit ZIP code, with a search radius
- Set a preferred FFL location for future orders
- Remove their FFL preference
This saves customers time at checkout: when a cart has no dealer chosen yet, the customer’s preferred FFL is pre-selected.
Events and Subscriptions
If your store uses the Events or Reload (subscriptions) plugins, the account page also shows My Registrations and My Subscriptions, where customers manage the classes they signed up for and their recurring orders.
Troubleshooting
Customer Not Receiving Code
Symptoms: Customer doesn’t receive the verification email
Solutions:
- Check the customer’s spam/junk folder
- Verify the email address is correct
- Ensure your store’s email configuration is working
- Check if the customer has exceeded the rate limit (5 codes per hour)
Customer Can’t Sign In
Symptoms: Verification code is rejected
Solutions:
- Ensure the code hasn’t expired (10-minute window)
- Check that the customer hasn’t exceeded 5 verification attempts
- Have the customer request a new code
Account Link Not Showing
Symptoms: No sign-in link on the storefront
Solutions:
- Verify customer accounts are enabled in Settings > General
- Check that your theme supports customer account links
Related Documentation
- Managing Customers - Admin customer management
- FFL Compliance - FFL dealer requirements
- Orders - Order management