View and manage all customer orders from the Orders dashboard.
Orders Dashboard
- Click Orders in the left sidebar
- View all orders with status indicators
- Use filters and search to find specific orders
Searching Orders
Open the filter panel and search orders by:
- First name
- Last name
- Customer email
- Customer phone
- Order ID
- Customer ID
- Address
- City
- State
- ZIP
The Order ID field matches your own order number, or — for orders imported from GunBroker — the marketplace’s order number, so you can look an order up by either.
Searches normally run inside the selected date range. Switch the scope control to All Time to search every order regardless of date.
Filtering Orders
By Order Status
| Status | Description |
|---|---|
| Pending | No captured payment recorded yet |
| Completed | A completed payment with no refund, void, or chargeback against it |
| Refunded | Refunds equal to the full payment amount |
| Partially Refunded | Refunds for less than the full payment amount |
| Chargeback | Customer disputed the charge |
| Declined | Payment declined |
The status shown on each row is derived live from the order’s transactions, so it always reflects the current state of the payment ledger. Beyond the filters above, an order can also display Awaiting Payment, Paid, Shipped, Failed, Void, Partially Void, or Partially Chargeback.
By Fulfillment Status
| Status | Description |
|---|---|
| No Shipment | No fulfillment record exists for any item |
| Needs Processing | A fulfillment is waiting for you to process it manually |
| Pending | Fulfillment created, not yet dispatched |
| Processing | Being prepared |
| Shipped | Handed to the carrier |
| In Transit | Moving through the carrier network |
| Out for Delivery | On the delivery vehicle |
| On Hold | Held before delivery |
| Delivered | Customer received |
| Picked Up | Collected in person |
| Returned | Returned to sender |
| Cancelled | Fulfillment cancelled |
| Error | Processing error |
An order can have more than one fulfillment. The status shown on the row is the least-progressed one on the order, so a partially fulfilled order is never shown as complete.
By Date
Use preset ranges (Today, Yesterday, Last 7 Days, This Month, Last Month, Last 30 Days, Year to Date, All Time) or select a custom date range. The dashboard opens on the last 7 days.
Sorting and Pagination
- Sort by Order #, Customer Name, Email, Phone, Order Status, Total, or Date & Time
- Choose items per page: 10, 50, 100, 250, or 500
Order Details
Click an order to view:
Customer Information
- Name and contact details
- Billing address
- Shipping address
- Any files the customer has uploaded (click the file count to preview them)
Order Items
- Product names
- Quantities
- Prices
- Variants selected
FFL Information
For firearm orders:
- FFL business name (or license name)
- License number, with a link to ATF eZ Check for verification
- Premise address and phone
- Whether a certified copy of the license is on file
Order Notes
Add a note to an order for internal tracking:
- Open the order
- Find the Notes section
- Enter your note
- Save
An order carries a single note — saving replaces the previous content. The note appears in the Notes card on the order page.
Editing Orders
You can edit:
- Customer name, email, and phone
- Billing address
- Shipping address
- FFL location
- Order note
- Purchase order number
The receiving FFL can only be changed while no FFL-bound fulfillment has been handed to a distributor or carrier. Once one has, the dealer is locked and the button explains why — changing it then would leave your records and the distributor’s disagreeing about where a firearm was sent.
Creating Manual Orders
Create orders for phone or in-person sales:
- Click Create Order
- Search and select a customer (or create new)
- Add products to the order
- Set shipping and billing addresses
- Select an FFL dealer if the order needs one
- Choose a saved card or enter a new one
- Confirm the order to process payment
Order Notifications
Automatic Emails
| When Sent | |
|---|---|
| Order Confirmation | Order completed |
| Tracking / Shipping Confirmation | Tracking assigned to a fulfillment |
| Delivery Confirmation | Order delivered |
| Refund Confirmation | Refund processed |
| Void Confirmation | Transaction voided |
Resending Notifications
From the order’s Actions menu:
- Order Confirmation — available once the order has a completed transaction
- Refund Confirmation — available once the order is fully refunded
To resend a tracking email, use Resend tracking email on the individual fulfillment. It is only offered once that fulfillment has at least one tracking number.
Exporting Orders
Export orders to Excel:
- Apply filters (optional)
- Click Export
- Confirm — the export is queued
You receive an email with a download link once it completes. Links stay valid for 24 hours.
The workbook has two sheets: an Orders sheet (Order ID, customer name, email, phone, status, total, created date, billing and shipping addresses) and an Order Items sheet (order ID, product, quantity, price, subtotal, and the item’s fulfillment status).
Related Documentation
- Fulfillment - Shipping orders
- Refunds - Processing refunds
- FFL Compliance - Firearm requirements
- Customers - Customer management