Billing

Manage your FirearmCart subscription, update payment methods, and view your invoices.

Billing is available to the store owner and Administrators. Members don’t have access.

Your Subscription

Viewing Your Plan

Open the profile menu (your avatar, top right) and choose Billing to see:

• Your current plan and price
• Your product and distributor allowances
• Your distributor sync window
• Your next billing date
• Subscription status

The billing page is organised into tabs: Overview, Change Plan, Addons, Payment Methods, and Invoices.

Distributor Sync Window

Each plan syncs your connected distributor catalogs (inventory and pricing) on a set cadence:

• Starter — every 12 hours
• Growth — every 6 hours
• Pro — hourly

Higher plans keep your catalog fresher between syncs.

Subscription Plans

Available Plans

Pricing is not listed here because it changes. The current price of every plan, addon and transaction fee is shown on the Change Plan and Addons tabs of your billing page, which is always the authoritative figure for your store.

What’s Included

Legacy pricing: If you subscribed before the current prices took effect, you keep your original price for as long as you stay on that plan. Switching plans moves you to current pricing and can’t be undone.

Addons

The Addons tab lets you add individual capabilities to any plan instead of upgrading:

Current pricing for each addon is shown on the Addons tab.

If you later move to a plan that already includes an addon, that addon is superseded and you’re credited for the unused portion.

Changing Your Plan

Upgrading

To move to a higher plan:

1. Go to Billing
2. Click the Change Plan tab
3. Select the plan you want
4. Confirm the upgrade

You’ll be charged a prorated amount for the rest of your billing period, based on the days remaining.

Downgrading

To move to a lower plan:

1. Go to Billing
2. Click the Change Plan tab
3. Select the plan you want
4. Confirm the downgrade

You aren’t charged anything at the time of the downgrade — the lower price applies from your next invoice. Your plan’s limits (products, dropshippers, and sync window) change as soon as you confirm, so make sure you’re within the lower plan’s allowances first.

Note: You can’t change plans while your subscription is past due, suspended, or scheduled for cancellation. Bring billing current first.

Payment Methods

Adding a Card

1. Go to Billing
2. Click the Payment Methods tab
3. Click Add Payment Method
4. Enter your card details
5. Save

Your first saved card automatically becomes the default.

Accepted Cards

• Visa
• Mastercard
• American Express
• Discover

Setting Your Default Card

If you have multiple cards:

1. Go to Billing
2. Click the Payment Methods tab
3. Find the card you want to use
4. Click Set as Default

Removing a Card

1. Go to Billing
2. Click the Payment Methods tab
3. Find the card you want to remove
4. Click Delete

Note: You must always have at least one payment method on file. If you only have one card, add the replacement first — the delete option won’t appear until you have a second. Deleting your default card promotes another card to default automatically.

Invoices

Viewing Your Invoices

1. Go to Billing
2. Click the Invoices tab
3. See all your past invoices

Invoices cover your plan, any addons, and the transaction fees for the sales in that period.

Each invoice shows:

• Invoice number
• Date
• Amount
• Status (Paid, Failed, Pending)

Invoice Statuses

Failed Payments

What Happens

If your payment fails:

1. You’ll see a notice on the billing page
2. Your account is marked Past Due and a 3-day grace period starts
3. FirearmCart retries the charge roughly every 24 hours
4. After 3 failed attempts, or once the grace period ends, the subscription is Suspended

While suspended, your storefront is replaced with a password page that shoppers can’t unlock, and the dashboard redirects you to Billing. Billing and Support stay reachable so you can fix it.

Fixing a Failed Payment

1. Go to Billing
2. Make sure you have a valid payment method
3. Click Retry Payment

Common Reasons for Failure

• Card expired
• Insufficient funds
• Card declined by bank

If your card keeps failing, try adding a different card.

Cancelling Your Subscription

How to Cancel

1. Go to Billing
2. Click Cancel Subscription
3. Confirm cancellation

What Happens After Cancelling

• You keep access until the end of your billing period
• After that, your storefront is replaced with a password page that shoppers can’t unlock
• Your addons end and your plugins are deactivated
• Distributor catalog syncs stop
• Your data is retained and you can resubscribe

Reactivating

If you cancelled but want to come back:

1. Go to Billing
2. Click Resume Subscription
3. Your subscription continues

Resuming before your cancellation date simply clears the scheduled cancellation. If your subscription already lapsed, resuming starts a new billing period and restores the addons and plugins that were switched off.

Common Questions

Why was I charged a different amount?

If you upgraded mid-month, you’re charged a prorated amount for the remaining days in your billing period.

Can I get a refund?

Contact support through a support ticket to discuss refund requests.

Can I sync my distributor catalog more often?

Sync frequency is set by your plan — Starter every 12 hours, Growth every 6 hours, and Pro hourly. Upgrade to a higher plan for a tighter sync window, or add the Hourly Catalog Sync addon to any plan.

My payment keeps failing

• Check that your card hasn’t expired
• Make sure you have sufficient funds
• Try a different card
• Contact your bank if the issue persists

Related Documentation

• Team Members - Managing team access
• Getting Started - Initial setup