Fulfillment

Manage shipments and track order fulfillment.

Firearm Cart Fulfillment

Fulfillment Types

Type Description
Internal You ship from your location
Chattanooga Fulfilled by Chattanooga
Lipseys Fulfilled by Lipseys
RSR Fulfilled by RSR
2AW Fulfilled by 2AW
ShipStation Managed via ShipStation integration

Fulfillment Status

Status Description
Pending Awaiting processing
Processing Being prepared
Shipped In transit
Delivered Customer received
Canceled Shipment cancelled
Error Processing error

Viewing Fulfillments

On an order detail page, the Fulfillment section shows:

  • Current status
  • Tracking number (when available)
  • Carrier information
  • Timeline of events

Fulfillment Actions

Cancel Fulfillment

  1. Open the order
  2. Find the fulfillment
  3. Click Cancel Fulfillment
  4. Confirm cancellation

Reship Fulfillment

If a shipment was lost or damaged:

  1. Open the order
  2. Find the fulfillment
  3. Click Reship
  4. A new fulfillment is created

Firearm Fulfillment

For orders containing firearms:

  • Ship to the customer's selected FFL dealer
  • Use approved carriers (UPS or FedEx)
  • Adult signature required
  • Follow all ATF shipping requirements

See Shipping Firearms for detailed requirements.

Ammunition Fulfillment

Ammunition ships with special requirements:

Requirement Details
Ground only No air shipping
ORM-D label Required marking
Weight limit Per carrier guidelines

Dropship Fulfillment

For products fulfilled by distributors:

  1. Order is automatically sent to distributor
  2. Distributor ships to customer (or FFL)
  3. Tracking syncs back to FirearmCart
  4. Status updates automatically

Integrated distributors:

  • Lipseys
  • RSR
  • Chattanooga
  • 2AW

Fulfillment Settings

Configure how orders are fulfilled in Settings > Fulfillment:

Automatic Processing

Setting Description
Enabled Orders automatically dispatch to dropshippers when completed
Disabled Orders wait for manual processing from the orders page

Supplier Selection Strategy

When a product has multiple suppliers available:

Strategy Description
Lowest Price Automatically select the supplier with the lowest cost
Highest Stock Automatically select the supplier with the most inventory

Manual Fulfillment Processing

When automatic processing is disabled, orders show a Needs Processing indicator.

Processing Orders Manually

  1. Open the order details page
  2. Orders needing processing show an orange Needs Processing badge
  3. For items with multiple suppliers, click the supplier button to open a comparison modal
  4. Select the desired supplier for each item
  5. Click Process Fulfillments to dispatch to dropshippers

Supplier Selection Modal

When selecting a supplier, you'll see:

  • All available suppliers for the product
  • SKU, cost, and stock for each supplier
  • Preferred badge on the default supplier
  • Out-of-stock suppliers shown but disabled

Stock Shortage Handling

If order quantity exceeds available stock:

  1. A warning modal appears showing the shortage
  2. You can choose to:
    • Process Anyway - Let the dropshipper handle backorders
    • Cancel - Return to the order to contact the customer

Tracking Numbers

When a tracking number is assigned:

  • Customer receives shipping confirmation email
  • Tracking appears in order details
  • Status updates as package moves