#Billing

Manage your FirearmCart subscription, update payment methods, and view your invoices.

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#Your Subscription

#Viewing Your Plan

Go to Settings > Billing to see:

• Your current plan and price
• Your product and distributor allowances
• Your distributor sync window
• Your next billing date
• Subscription status

#Distributor Sync Window

Each plan syncs your connected distributor catalogs (inventory and pricing) on a set cadence:

• Starter — every 12 hours
• Growth — every 6 hours
• Pro — hourly

Higher plans keep your catalog fresher between syncs.

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#Subscription Plans

#Available Plans

Plan	Price	Products	Distributor sync
Starter	$79/month	1,000	Every 12 hours
Growth	$179/month	5,000	Every 6 hours
Pro	$349/month	Unlimited	Hourly

#What's Included

Feature	Starter	Growth	Pro
Products	1,000	5,000	Unlimited
Active distributors	2	4	Unlimited
Distributor sync	Every 12h	Every 6h	Hourly
Team members	Unlimited	Unlimited	Unlimited
Transaction fee	$0.49/sale	$0.29/sale	$0.15/sale
Support	Email (48h)	Priority (24h)	Priority (4h)

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#Changing Your Plan

#Upgrading

To move to a higher plan:

1. Go to Settings > Billing
2. Click the Plans tab
3. Select the plan you want
4. Confirm the upgrade

You'll be charged a prorated amount for the rest of your billing period.

#Downgrading

To move to a lower plan:

1. Go to Settings > Billing
2. Click the Plans tab
3. Select the plan you want
4. Confirm the downgrade

The change takes effect at your next billing date.

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#Payment Methods

#Adding a Card

1. Go to Settings > Billing
2. Click the Payment Methods tab
3. Click Add Payment Method
4. Enter your card details
5. Save

#Accepted Cards

• Visa
• Mastercard
• American Express
• Discover

#Setting Your Default Card

If you have multiple cards:

1. Go to Settings > Billing
2. Click the Payment Methods tab
3. Find the card you want to use
4. Click Set as Default

#Removing a Card

1. Go to Settings > Billing
2. Click the Payment Methods tab
3. Find the card you want to remove
4. Click Delete

Note: You must always have at least one payment method on file.

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#Invoices

#Viewing Your Invoices

1. Go to Settings > Billing
2. Click the Invoices tab
3. See all your past invoices

Each invoice shows:

• Invoice number
• Date
• Amount
• Status (Paid, Failed, Pending)

#Invoice Statuses

Status	Meaning
Paid	Payment successful
Pending	Payment processing
Failed	Payment didn't go through

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#Failed Payments

#What Happens

If your payment fails:

1. You'll see a notice on the billing page
2. Your account may be marked as "Past Due"
3. You'll need to update your payment method or retry

#Fixing a Failed Payment

1. Go to Settings > Billing
2. Make sure you have a valid payment method
3. Click Retry Payment on the failed invoice

#Common Reasons for Failure

• Card expired
• Insufficient funds
• Card declined by bank

If your card keeps failing, try adding a different card.

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#Cancelling Your Subscription

#How to Cancel

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Confirm cancellation

#What Happens After Cancelling

• You keep access until the end of your billing period
• Your store goes offline after that
• You can resubscribe anytime

#Reactivating

If you cancelled but want to come back:

1. Go to Settings > Billing
2. Click Resume Subscription
3. Your subscription continues

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#Common Questions

#Why was I charged a different amount?

If you upgraded mid-month, you're charged a prorated amount for the remaining days in your billing period.

#Can I get a refund?

Contact support through a support ticket to discuss refund requests.

#Can I sync my distributor catalog more often?

Sync frequency is set by your plan — Starter every 12 hours, Growth every 6 hours, and Pro hourly. Upgrade to a higher plan for a tighter sync window.

#My payment keeps failing

• Check that your card hasn't expired
• Make sure you have sufficient funds
• Try a different card
• Contact your bank if the issue persists

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#Related Documentation

• Team Members - Managing team access
• Getting Started - Initial setup