#Managing Orders

View and manage all customer orders from the Orders dashboard.

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#Orders Dashboard

1. Click Orders in the left sidebar
2. View all orders with status indicators
3. Use filters and search to find specific orders

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#Searching Orders

Search orders by:

• Order ID
• Customer name
• Customer email
• Customer phone
• Address, city, state, ZIP

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#Filtering Orders

#By Order Status

Status	Description
Pending	Awaiting payment or processing
Completed	Payment received
Refunded	Full refund issued
Partially Refunded	Partial refund issued
Chargeback	Customer disputed charge
Void	Transaction voided
Declined	Payment declined

#By Fulfillment Status

Status	Description
No Shipment	Not yet shipped
Pending	Awaiting processing
Shipped	In transit
Delivered	Customer received
Canceled	Shipment cancelled

#By Date

Use preset ranges (Today, Yesterday, Last 7 Days, This Month) or select a custom date range.

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#Sorting and Pagination

• Sort by Order ID, Customer Name, Email, Status, Total, or Date
• Choose items per page: 10, 50, 100, 250, or 500

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#Order Details

Click an order to view:

#Customer Information

• Name and contact details
• Billing address
• Shipping address

#Order Items

• Product names
• Quantities
• Prices
• Variants selected

#FFL Information

For firearm orders:

• FFL dealer name
• FFL address
• License information

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#Order Notes

Add notes to orders for internal tracking:

1. Open the order
2. Find the Notes section
3. Enter your note
4. Save

Notes appear in the order timeline.

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#Editing Orders

You can edit:

• Billing address
• Shipping address
• FFL location
• Order notes

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#Creating Manual Orders

Create orders for phone or in-person sales:

1. Click Create Order
2. Search and select a customer (or create new)
3. Add products to the order
4. Set billing and shipping addresses
5. Select payment method
6. Process payment

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#Order Notifications

#Automatic Emails

Email	When Sent
Order Confirmation	Order placed
Shipping Confirmation	Tracking assigned
Delivery Confirmation	Order delivered
Refund Confirmation	Refund processed

#Resending Notifications

1. Open the order
2. Click Resend on the notification
3. Customer receives the email again

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#Exporting Orders

Export orders to Excel:

1. Apply filters (optional)
2. Click Export
3. Download the file

Export includes order details, items, and fulfillment information.

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#Related Documentation

• Fulfillment - Shipping orders
• Refunds - Processing refunds
• FFL Compliance - Firearm requirements
• Customers - Customer management