#Refunds

Process refunds when customers need order adjustments or returns.

---

#Refund Types

Type	Description
Full refund	Refund entire order amount
Partial refund	Refund a portion of the order

---

#Processing a Refund

1. Open the order
2. Click Refund
3. Enter the refund amount
4. Add a refund reason
5. Click Process Refund

---

#Refund Amount

• Cannot refund more than the original payment
• Minus any previous refunds already issued
• System validates the refund amount before processing

---

#Refund Reasons

Add a reason for the refund:

• Customer request
• Defective product
• Wrong item shipped
• Damaged in shipping
• Not as described
• Order cancelled

The reason is recorded in the order's transaction history.

---

#Order Status After Refund

Refund Type	Order Status
Full refund	Refunded
Partial refund	Partially Refunded

---

#Refund Notifications

When a refund is processed:

• Customer receives a refund confirmation email
• Email includes refund amount and reason
• You can resend the notification if needed

---

#Transaction History

View all refunds on an order:

1. Open the order
2. Scroll to Transaction History
3. See all payments and refunds with dates and amounts

---

#Void vs Refund

Action	When to Use
Void	Same day, before settlement
Refund	After payment has settled

To void a transaction:

1. Open the order
2. Find the transaction
3. Click Void

Voiding is faster and avoids refund processing fees.

---

#Chargebacks

If a customer disputes a charge with their bank:

1. The order shows as Chargeback status
2. Gather evidence (order details, tracking, communications)
3. Work with your payment processor to respond

You can mark a transaction as chargeback manually if needed.

---

#Refund Timeline

Refunds typically take 5-10 business days to appear in the customer's account, depending on their bank.

---

#Related Documentation

• Managing Orders - Order management
• Fulfillment - Shipping orders
• Payment Providers - Payment processing