Customer Accounts

Allow customers to create accounts and access order history, manage addresses, and set their preferred FFL dealer — all with a simple one-time code login. No passwords required.

Features

Feature Description
Passwordless login Customers sign in with a 6-digit one-time code sent to their email
Order history View past orders with status, tracking, and payment details
Profile management Update name, phone number, and marketing preferences
Address book Save multiple shipping and billing addresses
FFL dealer selection Set a preferred FFL dealer for firearms purchases

Enabling Customer Accounts

  1. Navigate to Settings > General
  2. Find the Customer Accounts section
  3. Toggle Enable customer accounts on
  4. Save your settings

Note: When enabled, a "Sign In" or "Account" link appears in your storefront navigation (depending on your theme).

How Login Works

Customer accounts use one-time passcode (OTP) authentication — no passwords to remember or reset.

Login Flow

  1. Customer clicks Sign In on your storefront
  2. Customer enters their email address
  3. A 6-digit verification code is sent to their email
  4. Customer enters the code
  5. They're signed in and redirected to their account dashboard

Security Details

Detail Value
Code length 6 digits
Code expiration 10 minutes
Max verification attempts 5 per code
Rate limit 5 codes per hour per email
Session duration 30 days

Tip: If a customer doesn't have an account yet, one is automatically created when they first verify their email.

Customer Account Features

Order History

Customers can view all their past orders including:

  • Order number and date
  • Order status
  • Payment and fulfillment status
  • Shipment tracking information
  • Order totals

Profile Management

Customers can update their profile information:

Field Description
First name Customer's first name
Last name Customer's last name
Phone number Contact phone number
Marketing preferences Opt in or out of marketing communications

Address Book

Customers can manage multiple addresses:

  • Add new shipping and billing addresses
  • Edit existing addresses
  • Delete addresses
  • Set a default shipping address
  • Set a default billing address

Tip: The first address added is automatically set as the default.

FFL Dealer Selection

For firearms purchases, customers can:

  • Search for FFL dealers by name or ZIP code
  • Set a preferred FFL location for future orders
  • Remove their FFL preference

This saves customers time at checkout by pre-selecting their preferred transfer dealer.

Troubleshooting

Customer Not Receiving Code

Symptoms: Customer doesn't receive the verification email

Solutions:

  • Check the customer's spam/junk folder
  • Verify the email address is correct
  • Ensure your store's email configuration is working
  • Check if the customer has exceeded the rate limit (5 codes per hour)

Customer Can't Sign In

Symptoms: Verification code is rejected

Solutions:

  • Ensure the code hasn't expired (10-minute window)
  • Check that the customer hasn't exceeded 5 verification attempts
  • Have the customer request a new code

Symptoms: No sign-in link on the storefront

Solutions:

  • Verify customer accounts are enabled in Settings > General
  • Check that your theme supports customer account links